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- Q: What is Fidelity Bank NetTeller Online Banking?
A: Fidelity Bank's Online Banking product, NetTeller, gives you immediate access to your account information 24 hours a day, 7 days a week, from the convenience of your home or office. Use Fidelity Bank's NetTeller to access your Retail and Commercial accounts online. It's how Banking Online should be!
- Q: What types of accounts can I view with Fidelity Bank NetTeller Online Banking?
A: You'll have access to Certificates of Deposit (CD's), Loans, Individual Retirement Accounts (IRA's), Checking accounts, Savings accounts and Cash Management Services.
- Q: How often is my account information updated?
A: Account activity is updated throughout the day.
- Q: What is the cost for Fidelity Bank NetTeller Online?
A: Call your relationship banker at any of the banking centers to discuss the pricing options available to you.
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- Q: What is 128-bit encryption?
A: There are basically two types of encryption: "High" and "Standard". The difference between these types of encryption is the strength of cipher. A "High" (128-bit) encryption is exponentially more powerful than a "Standard" (40 or 56-bit) encryption. "High" or 128-bit encryption means there are a septillion possible keys that could fit into the locks that hold your account information, but only one that works for each time you bank online. Fidelity Bank uses the highest level of encryption (128-bit) to ensure your online transmissions are secure. Our Online Banking System does not support use of browsers with 40 or 56-bit encryption.
- Q: When I attempt to login to Fidelity Bank Online I receive the message "Invalid User ID or PIN".
A: If you are having trouble logging into the system or have forgotten your User ID or PIN, please contact any of the banking centers for assistance during regular banking hours.
- Q: What if I forget my User ID and PIN?
A: If you lose or forget your User ID or PIN, you may contact any of the banking centers for assistance, during regular banking hours. After confirming your identity, we will be happy to assist you.
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- Q: What are cookies?
A: Cookies are a secure way for us to keep track of your Online Banking session. They are valid for one session only and each time you log on, you receive a new set of cookies.
- Q: How do I know if I have cookies enabled?
A: - On the Tools menu in Internet Explorer, click Internet Options
- Click the Security Tab
- Click the Customize Level button. Scroll down until you find the section for cookies. Set enable for both options.
- Click "Yes" if Internet Explorer prompts you to save settings.
- Q: What else do I need to know about security?
A: Fidelity Bank NetTeller Online takes full advantage of the security provided by our Web Browser and your Web Server. Your transactions are encrypted as they travel over the Internet. In addition, your online account is protected by a password (or a "PIN": your Personal Identification Number). No one can access your account without knowing your PIN.
- Q: How do I know my Web Browser is in secure mode?
A: This is evident by the "https" that will appear in the URL as opposed to "http". In Microsoft Explorer when browsing securely, the browser will display a locked padlock icon at the bottom of its open window,  . In Microsoft Explorer, when browsing insecurely the padlock will NOT appear.
- Q: What type of financial software may I download into?
A: You can use Financial Management software such as Intuit's Quicken® (.QFX), Intuit's ®QuickBooks (.IIF), Intuit's ®QuickBooks (.QBO), Microsoft Money® (.OFX), Spreadsheet (.CSV), or Word Processing (.TXT).
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- Q: Who may I contact if I have any other questions or comments?
A: Contact your relationship banker at any of our banking centers.
- Q: Can I transfer money from one account to another?
A: Yes, with Fidelity Bank NetTeller Online Banking you can transfer money between your eligible Fidelity Bank Checking, Savings, and Money Market Accounts. You may also make payments to your Fidelity Bank loans from your Checking, Savings or Money Market Accounts.
- Q: Why can't I transfer funds online between my corporate and personal accounts?
A: Regulators place a strict burden on banks to limit potential liability with respect to funds being improperly moved from corporate accounts to personal accounts. A check being written from the corporation by an authorized signer, to a specific payee, provides a paper trail that can be used if, at any future date, there is any question as to why corporate funds were moved to a personal account.
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- Q: Can I schedule recurring or future dated transfers?
A: Click on the transfer button and select the transfer date and frequency.
- Q: Can I tell when a transfer has posted to my account?
A: Click on the transaction button and you'll see the transaction immediately.
- Q: Can I stop or modify my request to transfer funds?
A: You may change any details of a transfer by editing the scheduled transfer or deleting the transfer and creating a new one.
- Q: Why is my printout missing information on the right side?
A: To remedy this, we suggest that you print out your transactions in "Landscape" mode. To do this, please perform the following steps:
- Select (Print) from the (File) drop-down menu of your browser
- Click on the (Preferences) button
- Select (Landscape) in the orientation section
- Click Ok
- Click Print
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Online Cash Management
- Q: What is Fidelity Bank Online Cash Management?
A: Fidelity Bank Online Cash Management offers cash management services that allow you to simply and securely access your Business Account information over the Internet. Now you can do your banking without leaving the office. Save time and streamline the banking process with online transactions, electronic transfers, tax payments, and other important financial tasks.
- Q: Are there fee's associated with Fidelity Bank's Online Cash Management?
A: Call your relationship banker at any of the banking centers to discuss the pricing options available for you and your business.
- Q: Why do I have two sets of passwords?
A: The Online Cash Management product allows you to set up separate User ID's and PIN's for your authorized employees. Each company will have a Fidelity Bank Online User ID and PIN, and then each employee will have their own User ID and PIN. When setting up your employees, you can also specify which of your accounts the employee will be authorized to access.
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